Terms & Conditions


Project Terms

  • All estimates/quotes are based on our understanding of your requirements and as per the given time-frame. Any changes to the functionality including micro-improvements may incur additional costs accordingly. Please ensure and clarify our understanding in a face to face meeting.
  • By accepting a quote, you agree to and accept the terms and conditions of DIGIDEX. Acceptance can be verbal, by email, payment of Initiation, signing a quote.
  • Clients to ensure that we have included all requirements in the quotes/proposals/estimates and that we fully understand their requirements. Clients must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, you must clarify every aspect of your website development and ensure that you have been quoted on the right requirements.
  • Any complexity related to specific tasks must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by DIGIDEX.
  • There are limited man-hours allocated to each task including Project Management and Digital Strategist/Business Analyst. Minor changes may be included within the allocated hours. This will be analyzed on a case-by-case basis.
  • will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.
  • Any delays at client’s end, may delay the project and proposed timeframes and may incur additional costs.
  • Any bugs (programming errors) reported during or just after the development does not attract additional charges.
  • Any re-work on an already completed task will attract additional charges. Any changes in the design after the design approval will incur additional charges.
  • Any modifications requested during the development or after the Go-Live approval will incur additional charges. All additional work, over and above the estimates is charged separately. Under no circumstances will DIGIDEX. be liable for any delays caused by the change in the project brief.
  • Website/application content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond a reasonable timeframe.
  • Our websites/applications are generally tested on PCs and include near recent versions of the following browsers: IE, Firefox, Chrome & Safari. If you require testing to be done on any other browser, please let us know in advance.
  • Responsive/multi-device compatible web pages are tested on iPhone and iPads. If you require testing to be done on any other device, please discuss it in advance.
  • If your website/application is not hosted on a synapse server, any additional man-hours that may be required due to any server or network related issues are not covered in our quotes and may be charged separately.
  • Please note that at any stage during the project, the stalling of the project for over two calendar months will incur $99/week administration costs. Furthermore, it may increase the previously approved estimates. If you require the project to be put on hold, please advise us in writing in advance. To put the project on hold without incurring additional charges, we will need the account to be up to date based on the work done. Further details can be discussed if such a situation arises.
  • software codes (not including open source software) are copyrights of DIGIDEX. The codes can be handed over at an additional cost for use once all previous invoices are settled, on the condition that the codes are used only for use or modification for re-use for further development for the specified client or subsequent owners of that legal entity. Under no circumstance, the codes will be allowed to be used for re-selling or duplication purposes.
  • Synapse CMS is a proprietary CMS of DIGIDEX. Synapse owns copyrights of all codes written for any client unless arrangements are made before the start of the project. Synapse warrants a license to use any custom-built software for the client, for their use only. This license is granted while paying for the hosting. Synapse CMS cannot be transferred to any external host; this includes any access to the software codes.
  • The website or software application will be designed to be deployed on the web, via using a commercial-grade web-server or a similar setup. Based on your website traffic, the website may not perform if deployed on a generic office network environment.
  • Depending upon the functionalities required, there may be 3rd party components such as Third-Party Payment Gateways or SSL certificates involved in building a website/application. Although DIGIDEX. does its best in recognizing the suitability of any such component, any unforeseen limitations of 3rd party components are beyond our control. Any third-party component purchase costs (such as SSL, Payment gateway, Google Adwords, Plug-in licenses, etc) are not included in our quotes.
  • takes no responsibility for any open source products such as WordPress, Open Source carts, Joomla, etc. It is the client's responsibility to update all components and third-party software. We suggest you take regular back-ups to avoid any disruptions.
  • Synapse offer packages in co-ordination with third party providers. Changes to the third-party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.
  • The client must recognize that at times there may be unforeseen circumstances that will delay the development process, particularly concerning the integration of third-party software. We will try our best to complete the project as agreed in the proposal. As long as it is within a reasonable period, the client agrees not to penalize us for any genuine delay, when every effort to keep the project on the proposed schedule is taken.
  • Domain registration/renewal etc charges are not included as a part of any project/proposal unless mentioned otherwise. If required, a quote for which will be submitted separately and approved by the client.
  • Hosting charges are not included in the quotations unless mentioned otherwise. DIGIDEX. can organize an appropriate hosting solution if required, a quote for which will be submitted separately and approved by the client. Where clients decide to organize their hosting, we should be consulted before finalizing the type of hosting and database, as it should meet the requirements of the technology used for the development. Please note that we’ll require full access to hosting support for testing and deploying the application. DIGIDEX. will not be liable for any delays or errors caused by direct or indirect actions of the hosting company.
  • generally builds and tests the websites/applications on our servers or hosted domains. Synapse cannot give access to their test servers and test websites to the clients or any third party. The website/application can be transferred-off to a nominated 3rd party server upon full payment of all invoices and dues.
  • Notwithstanding any other provision in the agreement, in consideration of the Customer entering into this agreement with Synapse, upon full payment of any outstanding invoices, Synapse will grant an unconditional license to the Customer to reproduce, publish, communicate, use, exploit, vary, or otherwise deal with 1) the graphics, 2) texts and 3) images used in the published website and associated of form and functionality. This will not include the intellectual property relating to the production of the website including the digital strategies, programming codes, database structures, scripts, forms, or functionalities.
  • All communications/correspondences are generally done via emails. It is the client’s responsibility to keep us updated with their relevant email addresses.

 

 

 

Digital Marketing/Strategy Terms

All digital marketing/strategy packages are for a minimum of 6 months period. Thereafter, cancel anytime with a clear one-month email notice.

They are billed monthly and are payable by the 1st of every month.

Packages are designed with keeping in mind the Digital Marketing/Strategy requirements of our clients. There are specific man-hours allocated each month and any unused man-hours are not rolled over to the next month. No third-party software or marketing expenses are included.

DIGIDEX. employs fair use policy, which means that although we don’t formally transfer over any unused time to the next month or formally accumulate unused man-hours, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes.

Any extra hours used may be billed separately. Any urgent tasks will be charged separately.

Support requests need to be sent via email to [email protected]

 

Payment terms:
Payable by the 1st of every month. We strongly recommend our clients to have a direct debit set-up for the same.

An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges.

There are no refunds for any fees related to the digital marketing/strategy package.

 

Termination:
All digital marketing/strategy packages are for a minimum of 6 months period. Thereafter, cancel anytime with a clear one-month email notice.

DIGIDEX reserves the right to terminate at any time with written notice to the Client.

 

 

 

Annual Maintenance Terms

Basic Annual Maintenance Package Terms:

All maintenance packages are for a minimum of 12 months period.

Maintenance packages are billed annually, however, are paid monthly via direct debit on the 1st of every month.

Packages may include 12 months of basic website hosting, email hosting, and DNS hosting.

Packages are designed to serve website maintenance tasks only. The hours may not be used for projects such as a full redesign or major functionality add-ons.

 

Does-not include any Digital Strategy, Business Analysis, Solution Architect, SEO, and Digital Marketing work.

Work-hours are tracked in 15minutes blocks. The support time is used once every month to take a full backup of your website. After that, we work on updating your CMS and plugin versions along-with any website fixes that may arise as a result of the updates. Any remaining hours can be used to make changes to the website. Any additional work hours are requested for your approval.

Digidex employs fair use policy, which means that although we don’t formally transfer over any unused time to the next month or formally accumulate unused man-hours, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes.

Any extra hours used will be billed separately @ $77/hour incl GST.

Support requests need to be sent via email to [email protected]

Any urgent tasks will be charged separately.

The package is auto-renewed every year on its anniversary date.

 

Payment terms:
Monthly maintenance package fees require credit card payment only. No other forms of payment will be accepted for monthly maintenance.

Monthly maintenance package fees will be charged to the client’s credit card on file on the 1st day of every month.

An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges.

More than three missed payments in a year may attract termination of the package and the client will need to pay immediately the entire remaining amount on the package.

There are absolutely no refunds for any fees related to the monthly maintenance package.

 

Termination:
In case the Client need to cancel the auto annual renewal, please inform us in writing (email) at least one month prior to the renewal date.

Ongoing term: For any reason, if the Client decides to terminate an on-going maintenance package then they will need to pay the balance amount of the remaining months.

Digidex reserves the right to terminate annual maintenance at any time with written notice to the Client.

 

 

 

Payment/Refund Terms

  • All prices are quoted in India Rupees are inclusive of GST unless specified.
  • All invoices are to be processed as per the schedule via your preferred method of payment.
  • There is a surcharge charged for payments made via Third Party Applications. This is charged by Third Party App Providers for the credit card payments.
  • Milestone payments must be made within 5 working days of each milestone/schedule, unless mutually agreed otherwise. Final payment must be made before the website/application/project going live.
  • Receipt of payment is deemed as acceptance of the quote, milestone, delivery, project, and terms & conditions.
  • Digidex reserves the right to negotiate and refund an appropriate portion of the amount paid by the customer towards the requested service. If you cancel your order after making the payment, but the work has not commenced, we will refund 75% of the payment that you have already made. If the order is canceled after the commencement of work, the maximum refund or charge will be 30% of the invoice. There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed. All cancellations must be received in writing and can be sent via regular mail, email, or fax. Telephone requests on cancellations will not be accepted. For minor or once-off works, payments need to be made either in advance or as per the terms mentioned in the invoice/proposal. If you require any changes to the terms, you must inform us in writing (emails accepted) within two working days of the receipt of the same.
  • Late fees: All outstanding invoices will incur a late payment fee of 10% of the pending amount and an administration fee of 150 per month, from the due date.

Due date: Is the date on which the payment is due as per the terms on the invoice/proposal Outstanding Invoice: An invoice is deemed to be outstanding if the payment is still due after 14 days of the expiry of the due date. Debt Collection: The client is provided a further 7 days after the late payment fee is applied to pay the invoice. Failure to pay will result in the outstanding amount referred to as a debt collector. Digidex will not be liable for any costs or charges associated with the recovery of the outstanding amount. Any charges associated with the recovery of the outstanding amount (debt collectors, administration charges, legal fees) will be referred to the client for processing.

  • If you are late with a payment or have any queries regarding the Invoice, please contact the Accounts Manager immediately on receiving the invoice or reminder emails.
  • All communications/correspondences are generally done via emails. It is the client’s responsibility to keep us updated with their relevant email addresses.
  • Any payment relating to the domain name registration renewal or hosting or any 3rd party products or service purchased on behalf of the client will have to be paid in full and is non-refundable. In case of all renewal cancellations, we must be notified at least 30 days before the renewal date.
  • Digidex generally builds and tests the websites/applications on our own servers or hosted domains. The website/application will be transferred-off to the nominated 3rd party server upon full payment of all invoices and dues.

 

 

 

Service Terms

Thank you for purchasing our services. We value your trust and assure you of the best services at all times. As our customer, when you are buying our product or service, you agree to our terms and conditions as below:

  • Under normal business circumstances, DIGIDEX will ensure to get the delivery of all services within the stipulated time period communicated through our portal.
  • DIGIDEX provides IT services remotely to individuals and businesses and neither encourages nor permits any in-person visits by its experts to the customer’s location for any of the services delivered.
  • DIGIDEX publishes the prices for all services delivered through its marketplace platform. However, at any point in time, DIGIDEX reserves the right to change the price of these services.
  • DIGIDEX reserves the right to offer special discounts on its services to customers from time to time. Such offers can be availed through unique discount codes shared with customers
  • At all times, DIGIDEX expects to maintain a cordial business relationship with its customers. However, if the customer comes across as being extremely unreasonable or rude with DIGIDEX staff or its experts, DIGIDEX reserves the right to cancel the order and terminate the agreement with the customer. In the event of cancellation, the customer will forfeit any payment made to DIGIDEX.
  • Any plan purchased will have a maximum validity of 1 year from the date of purchase. This implies the entire service under the plan shall be delivered within one year. DIGIDEX reserves the right to cancel the order after one year. In the event of cancellation, the customer will forfeit any payment made to DIGIDEX.
  • In situations where the customer purchases a plan in advance, the DIGIDEX team shall contact the customer for order fulfillment within a reasonable timeframe before the plan expires or the deadline approaches. Customer will cooperate with DIGIDEX to help us deliver the services promptly.
  • In situations where the service needs to be delivered before a deadline, DIGIDEX will clarify the estimated time required to fulfill the service to the customer. The customer is expected to cooperate with DIGIDEX to enable us to deliver the services on time. In case of any delay in order fulfillment, DIGIDEX shall not bear the cost of any interest or penalty that may be imposed on customers by other parties.
  • DIGIDEX is governed by the laws of the country. DIGIDEX will carry out its business in good faith with complete transparency. DIGIDEX reserves the right to refuse any order that it cannot deem to fulfill within the legal and regulatory framework of the country.

CONFIDENTIALITY.
● DIGIDEX shall keep confidential all confidential information provided to him by the customer excepting only such information as is already generally known to the public and that he shall not release use or disclose of the same except with the prior written permission of the customer or if required by law or an order from the court. However, DIGIDEX will be entitled to divulge the information to those who are directly concerned or as may be necessary to obtain certain information necessary for the performance of his obligations.